Terms & Conditions - Cape Xtreme Adventure Tours - Cape Town

The following Terms shall have the meanings set out below when used in these Booking Conditions:

'Cape Xtreme' & ‘Cape to Addo’ means Cape Xtreme Adventure Tours (Pty) Ltd.

'Activity / Tour / Package' means the Activity / Tour /Package booked by you or any person on your behalf.

‘We’ and/or ‘us’ and/or ‘our’ refers to Cape Xtreme Adventure Tours (Pty) Ltd.

‘You’ refers to the client(s) / individual(s) booked to participate in tour(s) and/or activities and/or package(s) offered through Cape Xtreme Adventure Tours (Pty) Ltd.

'Travel Agent' means any Agent/3rd party through whom your booking with Cape Xtreme Adventure Tours (Pty) Ltd is made.

'Force Majeure' means any circumstances which are unusual and/or unforeseeable which are beyond the control of Cape Xtreme Adventure Tours (Pty) Ltd, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) weather conditions; war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; an epidemic/pandemic; fire; flood; drought; closure of airports; rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation that are outside our control.

1. General

(a) Standard booking terms only act as a guideline and each activity / tour / package and accommodation has its own set of specific terms that will take effect. These conditions govern your relationship with Cape Xtreme set out details of Cape Xtreme obligations in relation to any activity / tour which you book or is booked on your behalf. Please read these conditions carefully before making a booking.

(b) Please be aware that these terms include limitations on the liability of Cape Xtreme and our obligations relating to any activity / tour and certain exclusions of Cape Xtreme’s responsibility. These conditions do not govern your rights and / or duties in relation to any other person or company whose services may be used on any activities/ tours / packages.

2. Your activity / tour contract

(a) When a booking is made, the 'cardholders/booking holder’s name’ on the booking guarantees that they have the authority to accept and does accept on behalf of the party the terms of these booking conditions. A contract will exist as soon as we issue our invoice and confirmation. This contract is made on the terms of these booking conditions, which are governed by South African Law, and the jurisdiction of the South African Courts.

(b) On receipt by Cape Xtreme’s or the relevant Travel Agent of your completed booking form and payment (full or deposit), we will reserve your activity / tour / package in respect of all persons travelling. It is important to check the details on the invoice and/or confirmation when you get it, that all the details are exactly as you requested. In the event of any discrepancy, please contact us or your Travel Agent immediately.

(c) If you want to cancel or change your booking later you may have to pay amendment or cancellation fees (see more on this at points 9, 10 and 11 in this document) which may be as much as the whole activity / tour / package cost. All cancellation or change requests are subject to conditions and/or charges as per points 9, 10 and 11 in this document.

(d) All brochure / website / information sheets and/or itinerary descriptions are made in good faith and every care is taken to ensure their accuracy. However, in view of the details contained therein and the fact that brochures / websites / information sheets and/or itineraries are necessarily prepared / created some time in advance of distribution; advertised facilities, amenities, entertainment and schedules may, on occasion, be restricted, curtailed, changed or cancelled. Therefore, changes may be made to the particulars you have seen at any time before the contract with you is made. In these circumstances, we will notify you of such changes prior to confirmation of your booking or before your tour departure, where possible. Tour information sheets / itineraries are only listed as guidelines and are subject to change without prior notice. All included highlights in your activity / tour / package cost are scheduled and will be visited unless visit is not possible due to circumstances outside of our control. Visits are in no specific order (the itinerary can sometimes run in reverse or in a different order). Should an included activity / tour not take place due to eg. bad weather, where possible a suitable alternative would be offered.

(e) You give your full consent to Cape Xtreme that we can make use of any photo, video, written / documented content taken during the activity / tour / package to be used for marketing purposes (in any form). You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such content for Cape Xtreme / Cape to Addo’s own publicity and promotional purposes.

(f) Privacy and copyright policy - Photos and content on Cape Xtreme’s website etc. belong to the original creator / blogger and photographer(s). We do not own all or would imply that we own all original works. E-mail addresses or contact information of client’s will not be sold, rented or leased to 3rd parties. E-mails and/or messages may be sent to inform you of news of your tour, our services or offers by us or our affiliates.

3. Your activity / tour / package price

(a) Unless otherwise specified or arranged with Cape Xtreme, when you make your booking you must pay 100% of the total activity / tour / package price by the payment deadline which is normally 31 days prior to your activity / tour / package date in order for the booking to be 100% confirmed. All monies you pay to Travel Agents are held by them on our behalf at all times. If payment isn’t made by the due date, we will assume that you cancelled and our cancellation charges in accordance will be levied to you or the Travel Agent who made the booking. In the case of a late- or last minute booking made within 31 days of the activity / tour start / departure date, the full amount of the booking will be payable (unless otherwise specified or arranged with Cape Xtreme). Quotes are valid for 24 hours only, unless otherwise specified. Note that when paying by Credit Card, it may take a few days to be paid into and reflect in our Bank Account. Refunds will only be processed back in the original method of payment and only after full review and verification, and subject to cancellation terms and conditions. Discounted sales are final and are subject to Private/Custom tour cancellation policies.

(b) The price of your travel arrangements was calculated using exchange rates quoted on www.xe.com
Activities / tours / packages booked through a Travel Agent / 3rd party can at times be priced differently depending on date and time of listing.

(c) Cape Xtreme reserves the right to raise or lower its prices at any time before you book the activity / tour / package. Prices may vary in subsequent editions of brochures / websites and you should ensure that you look at the most recent edition. Prices shown during the online booking process may vary from those shown elsewhere on the site. If, at the time of booking your activity / tour the price has changed from what you have seen, you will be told the revised price applicable to the activity / tour / package before you commit yourself. When you make a booking on our website you will be shown prices that relate to the activity / tour / package being booked. We will make every effort to ensure that these prices are accurate. It is possible that these prices may be incorrect due to a technical fault, genuine error or circumstances beyond our control. If this happens we will endeavour to contact you as soon as possible to advise you of the correct price. When you receive this information you will have the option to proceed with your booking with the corrected price or cancel at no charge. We reserve the right to amend any incorrect prices and/or descriptions. Any discounts can not be applied retrospectively.

4. General payment terms

Note that all enquiries and bookings are subject to availability - provisional spots and previously confirmed availability can’t be guaranteed.

(a) A deposit is needed to reserve your space for most bookings, if booked more than 31 days in advance. Any booking made within the payment deadline for the specific booking requires full payment in order to confirm the booking.
By paying a deposit, you agree to accept the finalised version of your trip itinerary and agree to payment deadlines. A booking may be cancelled if not paid by the payment deadlines agreed upon. Full payment usually locks in and secures the quoted rate payable. Additional fuel surcharge, taxes, levies imposed by government or a rate increase by third party suppliers may cause the final payment rate to increase if full payment is not received.

Standard group/scheduled activities / tours: Full payment is due 31 days before your activity / tour / package departs / start / is to take place.
Private/Custom Tours, Kruger Tours & Packages: We require a 50% non refundable deposit in order to reserve a private/custom tour, Kruger tour and Packages. The balance is due 31 days before departure.
Bookings made for any tour / activity within 31 days of travel/tour date: 100% payment upfront is required in order to confirm booking.

(b) Partial payments are accepted as installments by arrangement only, but your booking status will remain pending until full payment is received. Full payment is required according to the tour's final payment deadline to receive a confirmation of booking.

(c) Cash payments can be paid to your local booking/travel agent or the local currency ZAR (Rand) amount due can be deposited in Cape Xtreme’s South African bank ZAR (Rand) account.

(d) Visa and Master credit cards are accepted for online payments.

(e) Proof of payment needs to be supplied on direct deposits / electronic bank transfers.

(f) With multi-bookings, full payment is due no later than 31 days before the first scheduled departure/event date.

(g) If payment isn’t made by the due date, Cape Xtreme may assume that you cancelled and our cancellation charges in accordance will be imposed to you or the travel agent who made the booking.

(h) Credit card and EFT payments can take a few days to be paid into the Cape Xtreme Bank Account. Cancellations on card transactions will only be considered after the payment has been received in the Cape Xtreme bank account.

(i) Refund payments can only be paid back in the original method of payment to Cape Xtreme within 6 months of the payment was received. If a refund needs to be processed thereafter, all fees and currency conversion costs involved will be for the customer's account.

(j) Refund values are affected by the current exchange rates of the refund transaction day. We only accept ZARand payments and only refund in ZARand currency. Your bank may charge additional fees to process a foreign currency payments. All currency and foreign payment fees will be for your own account.

(k) Discounted sales are final and are subject to Private/Custom tour cancellation policies.

(l) Quotes are only valid for 24 hours - unless specifically specified otherwise, especially if it is not priced in South African Rand currency.

5. 3D Secure payments / payments via Cape Xtreme website and/or online payment links / gateways and card transactions in general.

(a) Cape Xtreme’s online transactions are protected by our integrated payment gateway and booking system’s 3D Secure authentication and fraud detection. 3D Secure is a method enforced by international Card Associations to enhance security and protect you from fraudulent transactions. If your card is registered for 3D Secure, you will be redirected to a pop-up window during the online sale, requesting you to enter a One Time Pin (OTP). By entering this OTP you prove that the online transaction is authentic and that you are the cardholder. The OTP can either be sent to you via text message or email (only to contact details that are already set up and linked to your bank account). It is important to have access to these communication channels during the online card payment process, as you will need to enter the password to authenticate the payment within a minute after you have entered your card details.

(b) If your card is not registered for 3D Secure, or if it is your first time shopping online in South Africa, then you may need to set up 3D secure and/or notify your bank that you intend doing online transactions/purchases with a South African business. Your bank will inform you how to register your card for this required function.

(c) Contact your bank for more information, or if you have problems with completing the 3D secure authentication process.

(d) International cardholders might also need to first get approval from their bank to use the card online for foreign currency (ZA Rand) sales or to increase daily spending limit to match the sale amount.

(e) Any payment submitted via the Cape Xtreme website and/or supplier payment link/gateway is deemed to be final and in agreement to all relevant terms and conditions including the cancellation policy.

(f) Requests for refunds can only be made in adherence to terms and conditions and subject to relevant cancellation policy, charges and timelines. Refunds will only be made via the original payment method.

(g) Chargeback requests via clients banks or credit card companies will not be entertained or approved if they do not meet the relevant cancellation policy and in particular where no refund request has been made, in writing, to Cape Xtreme.

(h) Any attempt on the part of the client, to have a chargeback processed through their bank and/or credit card company, in circumvention of refund procedures and/or where no refund is due, will be viewed as fraud and Cape Xtreme reserves the right to take the appropriate legal and/or criminal action.

6. Transaction currency

(a) We are a South African merchant and advertise prices in several currencies, ZAR being our base currency. If a customer pays Cape Xtreme directly using a non ZAR currency, the amount debited to the cardholder's account will be as close to the relevant advertised price as possible.

7. Discounts

(a) One discount per booking.

(b) Discounts apply on standard rates only. Discounts are not applicable to upgrades (including room / accommodation upgrades above shared / dorm / standard value) or private activities / tours.

(c) Group discounts have to be booked at the same time, for the same activity/tour and should only be paid in one transaction.

(d) Discounts cannot be applied retrospectively and can only be applied at the time of booking and paying, subject to the specific group / individual / tour / departure as well as the information supplied at the time of booking. No requests for refunds or credits related to discounted offerings will be entertained after bookings have been finalised.

8. Gift Certificate / Cash Vouchers / Tour Vouchers

(a) Tour vouchers can only be used to book for the specific tour/activity noted on the voucher.

(b) Gift certificate / cash vouchers, the value of said certificate/voucher can be used to book towards any of Cape Xtreme’s tours/activities. Should the value of the voucher be less than the total tour/activity costs, the voucher recipient would have to pay in the balance. Should the total tour cost be less than the value of the voucher, no refund will be given for the balance/difference.

(c) Gift Certificate and Voucher are valid for 12 months from the date of purchase. If the voucher is not used/redeemed by the end of the validity period, the voucher will be forfeited.

(d) Once a Gift Certificate or Voucher has been redeemed and you/guest arrives late or is a no-show, the voucher will be valued as redeemed.

(e) Gift Certificate and Vouchers cannot be used in conjunction with any other vouchers, discount codes or special offers.

(f) No extensions on vouchers are permitted whatsoever.

(g) Gift Certificate and Voucher can not be transferred / gifted to another person / may not be resold for cash value.

(h) Gift Certificate and Voucher are non refundable.

9. Cancellation terms/policy

Once you or Cape Xtreme accepts a booking by confirmation thereof – a contract is made between Cape Xtreme, you and/or your travel agent upon the terms & conditions linked to it.

(a) If after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or activities, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking or your travel agent. You will be asked to pay an administration / amendment / cancellation charge per person and any further cost we incur in making this alteration should the change request be made after the specific tour's full payment deadline is reached. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. If the date you wish to change your booking to is unavailable, fully booked or we can not run a tour or activity on that date for any reason you will have to pay the applicable cancellation charges up to the maximum shown below under points 9.1, 9.2 and 9.3.

(b) If after our confirmation has been issued, you wish to completely cancel your travel arrangements, the applicable cancellation charges will apply up to the maximum shown below. Any request for cancellations to be made must be from the person who made the booking or your travel agent. Please see below for cancellation fees & refunds - timelines and fees / refunds apply to all tours and activities unless otherwise specified (please note that private tours, custom tours, kruger tours and packages are subject to different payment and cancellation terms, as detailed in your quote/tour itinerary and below.)

Timeframes given below, with regards to cancellations, are in relation to the scheduled start date of the activity / tour / package being cancelled. The refund percentages and timelines may vary from one tour / activity / package to another and may occasionally differ from the general policy. Please ensure that you check the relevant tour / activity / package information and specific conditions.
Discounted sales are final and are subject to Private/Custom tour cancellation policies.

9.1 GENERAL/STANDARD CANCELLATION POLICY
The general / standard cancellation policy applies to all products excluding specific Packages, Kruger Tours and Private/Custom made tours. Please see separate cancellation terms in points 9.2 and 9.3

Cancellation or changes
● 15 days or more prior to tour date = 90% Refund (OR 1 free date change OR 100% credit)
● 14-7 days prior to tour date = 80% Refund (OR 1 free date change OR 100% credit)
● 3-6 days prior to tour date = 50% Refund
● 2 days prior to tour date, late arrivals or “no show” = 0% Refund / No Refund (full fee charged)

* All transaction / transfer fees and/or forex conversion costs charged by the banks during the refund process will be billed to you (client).
* Refunds and travel credit values are calculated in our local ZAR (South African Rand) currency. Transaction values in your own currency could be affected due to bank fees and currency exchange fluctuations. Refunds are usually made back to the original source of payment method.

* 1 free date change: If you are unsure about your travel date, or need to change your plans, we will offer one free date change if possible, on every booking if requested 30 - 7 days prior to your activity / tour date. No additional fees will apply when changing passenger names or departure dates, however, upgrade costs will apply should the new date / seasonal rate be more expensive. Your new date should fall within a 12 month period from the issue date. Any further changes / cancellations after a date change has been issued will be subject to a 20% cancellation charge up till 7 days of the new start / departure date.

* Travel credit: No cancellation or transfer fees will apply if you choose to opt for travel credit during the cancellation process. This option may be selected up till 7 days prior to your start / departure date. The travel credit should be used within a 24 month period from the issue date unless stated otherwise. Where a travel credit option is selected, payment in FULL must be made to Cape Xtreme if the booking was made through a travel agent. Please be advised that a travel credit is selected instead of a cancellation charge and will result in NO REFUNDS being issued. After the travel credit has been selected no further alterations can be made / no refunds will be issued should you make any changes again. Travel credit can be transferred to another person / friend / family member to use, please just advise us of the new client name(s).

9.2 KRUGER TOURS & PACKAGES CANCELLATION POLICY
Please be advised that the cancellation fees / refund % is applicable to the total tour / package price.
A non-refundable deposit is required to reserve a Kruger or Package tour. Full payment is due 31 days before departure.

Cancellation or changes
● 15 days or more prior to tour date = 50% refund
● 14 days or less prior to tour date, late arrivals or “no show” = no refund

9.3 PRIVATE/CUSTOM TOURS CANCELLATION POLICY
Please be advised that the cancellation fees / refund % is applicable to the total tour / package price.
A non-refundable deposit is required to reserve a private/custom tour. Full payment is due 31 days before departure.

Cancellation or changes
● 30 days or more prior to tour date = 80% refund
● 29-15 days prior to tour date = 50% refund
● 14 days or less prior to tour date, late arrivals or “no show” = no refund

10. If Cape Xtreme is forced to cancel your booking or withdraw/suspend a tour/activity

(a) It is unlikely that we will have to make any changes to your travel arrangements as we do plan the arrangements well in advance. Occasionally we may have to make changes due to unforeseen circumstances beyond our control or agreed operating requirements, and we reserve the right to do so at any time. Most tours are scheduled to depart subject to certain important factors needed to confirm the departure. In rare cases a tour date may not be able to run due to reasons out of our control. We will advise you or your Travel Agent of them at the earliest possible date.

(b) Some tours and activities require a minimum number of travellers to operate. You/your Travel Agent will be notified ± a week before a multi-day tour departure date if a tour may need to be withdrawn/suspended. Day tours can still be suspended up to 2 days before. It is difficult to know or predict the amount of travellers that may book in advance as most multi-day tours allow cancellations up to 5 work days before the tour. If a booking is cancelled because the minimum requirements were not met, you will be offered either an alternative date / alternative tour / activity or a Travel Credit Voucher (valid for 24 months from issue date). Should you not be interested in or opt for any alternative offered, you will be provided with a refund. Transaction values in your own currency could be affected due to bank fees and currency exchange fluctuations. Cape Xtreme is also not responsible for the costs of any other travel arrangements affected due to the withdrawn/suspended tours or rescheduling of departure dates.

(c) If the change or cancellation is due to force majeure (i.e. circumstances like weather conditions; war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; an epidemic/pandemic; fire; flood; drought; closure of airports; rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation that are outside our control), it is important to have comprehensive travel insurance to cover your bookings if your trip may need to be cancelled. Cape Xtreme is also not responsible for the costs of any other travel arrangements affected due to withdrawn/suspended tours or rescheduling of departure dates.

(d) Cape Xtreme travel/gift vouchers can only be redeemed on Cape Xtreme’s website (or by emailing the voucher to info@capextreme.com to redeem) for Cape Xtreme tour products listed online at www.capextreme.com. The travel voucher will be in ZARand. A travel voucher is the most cost-effective way to receive a refund as the value of the transaction remains in our base currency and there is no loss due to exchange rate conversion fluctuations or fees.

11. Bad weather conditions/weather cancellations

(a) Cape Xtreme will do its best to keep all activities and tours running on the date said activity / tour is booked for. However, if there are any changes beyond our control due to bad weather Cape Xtreme has the right to change the date of the activity / tour / package at any time. If the client can not change to another date for whatever reason, they will receive a 90% refund. If the client changes the date of their activity / tour to a date where the price of that activity / tour has increased for whatever reason or if there aren’t the required minimum numbers of guests on the new date to run the activity, the client must additionally pay the difference in price between the increased price and the original paid price to be confirmed.

12. Compensation

(a) Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay or curtail in any way to change your activity / tour as detailed previously.

13. Refunds, Travel Credit/Vouchers

Refer to your booking terms to validate if refunds are possible on your specific booking.

(a) Refund values are calculated in our local ZAR (South African Rand) currency. Transaction values in your own currency could be affected due to bank fees and currency exchange fluctuations. Refunds are usually made back to the original source of payment method. This process can take from 31 days up to 60 days, subject to the refund method.

(b) All transfer fees and forex conversion costs charged by the banks during the refund process will be billed to the customer. These cancellation fees are only for our standard scheduled join group tours and our private and custom tours, as well as our Kruger and package tours, will have their own tour specific cancellation terms.

(c) Date changes, partial refund or travel credit is only possible if Cape Xtreme needs to withdraw/suspend a tour due to reasons outside our control; including weather, minimum customer requirements or travel restrictions.

(d) Travel credit and date change vouchers cannot be exchanged for cash or refunds.

(e) Travel credit can only be redeemed on Cape Xtreme’s website (or by sending the voucher through to info@capextreme.com to redeem) for Cape Xtreme tours/products listed online at www.capextreme.com. The travel credit will be in ZARand. A travel voucher is the most cost-effective way to receive a refund as the value of the transaction remains in our base currency and there is no loss due to exchange rate conversion fluctuations or fees.

(f) Refund values are affected by the current exchange rates of the refund transaction day. We only accept ZARand payments and only refund in ZARand currency. Your bank may charge additional fees to process a foreign currency payments. All currency and foreign payment fees will be for your own account.

(g) Refund payments can only be paid back in the original method of payment to Cape Xtreme within 6 months of the payment was received. If a refund needs to be processed after 6 months of payment receipt, all fees and currency conversion costs involved will be for the customer's account.

14. Insurance

(a) Cape Xtreme does not provide personal travel or health insurance cover for clients. Cape Xtreme cannot be held liable for the loss, theft or damage to client’s luggage, hand luggage or personal effects. Cape Xtreme, or its employees and agents can not and will not be held responsible for any accident, injury, illness, death, loss or delay from any cause whatsoever sustained or suffered by any person during matters related to accommodating, transporting, sightseeing, and activities of any means whilst on our tour. Clients are to make sure they have their own adequate personal travel and health insurance / cover in place to cover them and their belongings for the duration of their stay / tour and all associated arrangements and costs. Enquire from your insurer what exactly you are insured for in terms of adventure, high-risk activities and travel in Southern Africa. It is up to the client to ensure that they have adequate cover in place ahead of any activity / tour / package.

(b) It is highly recommended to have travel insurance to cover you should a tour or should you need to cancel due to any travel restrictions or any other reasons or constraints out of your or Cape Xtreme’s control.

15. Personal injury

(a) We do not accept any responsibility if you or anyone in your party suffer death, illness or injury while on any of our tours or activities or during the duration of any package or tour booked with Cape Xtreme and associated suppliers. You join our activities / tours / package at your own risk. We in no way accept any responsibility for any medical or other costs incurred as a result of death, illness or injury or otherwise sustained while on any of our activities / tours / packages or during the duration of any package or tour booked with Cape Xtreme and associated suppliers. Clients should ensure that they are adequately insured and enquire from your insurer to check what exactly you are insured for in terms of adventure or high-risk Activities / Tours.

16. Disabled clients

(a) Due to the types of activities you will be partaking in, you agree that you are physically fit and capable of performing such activities. Our vehicles and most accommodation booked are not equipped for persons with disabilities. Any clients with disabilities should please check with Cape Xtreme prior to making any bookings to avoid any issues in this regard.

17. Optional activities / tours on scheduled group tours and packages

(a) Optional extras activities are not included and are charged additionally and can only be paid while on tour unless otherwise specified / arranged.

(b) Optional extra activities are offered as part of each tour’s free-time, however they are not compulsory. Some optional extra activities are reserved by us for your convenience, however, some are weather dependent and may only be confirmed the day of the activity. Optional extra activities are never guaranteed as some of them are weather dependent and all optional extra activities scheduled on tour are provided by 3rd party suppliers.

18. Pick up and drop off

(a) Not all tours and activities offered through Cape Xtreme include transport and/or pick-up and/or drop-off. Please ensure that you check on this ahead of booking. Pick up times for our scheduled activities / tours where transport is included/specified, are early morning for some, and can be as early as between 4am and 6am, tour and season dependent.

(b) We will contact you a day before your tour starts to confirm your pickup time. Pickup times can only be confirmed a day before your tour starts as we work off of the most updated list of travelers and the different pickup points once our bookings have been closed off. Please note contact is made via email or phone and it is essential that correct contact details are supplied. It is your responsibility to check email ahead of departure for final details and/or any other communications.

(c) Where transfers / pick up & drop off is included in your activity / tour, collections are from any Cape Town accommodation or street address within a ± 5 - 10 km radius of the city centre, tour or activity dependent. Please enquire and/or confirm ahead of departure. By special arrangements, if operationally feasible, pick up and/or drop off may be arranged further afield and may be subject to an additional charge.

(d) Pick up times may vary by 15 - 30 minutes due to traffic. Please be sure to contact us if your pickup is running more than 30 minutes behind schedule. We also try our best to advise clients in advance if we are made aware of any anticipated or confirmed delays.

(e) There are no set / guaranteed drop off times. Drop off times can range from late afternoon to early evening and can vary between ±5pm - ±10pm.

(f) Clients are advised to not make any scheduled arrangements (such as flights) for the first or last day of the booked activity / tour, as traffic and weather can delay the approximate pick up and drop off times. We will do our best to keep to the activity / tour schedule and timings, but no liability whatsoever will be accepted and no compensation given, for unplanned changes or late arrivals due to factors outside of our control.

(g) Itinerary guidelines. Tour itineraries are only listed as guidelines and are subject to change without notice. All highlights included in the tour price are scheduled and will be visited en-route but in no specific order. The exact itinerary can on occasion run in reverse or a different order. See the tour-specific details in regards to the distance travelled per day or duration of the multi-day tour. Days are usually full, with late arrivals at the accommodation each afternoon/early evening.

19. Accommodation on tours

Cape Xtreme and Cape to Addo have a long standing relationship with some of SA’s top backpacker lodges. Known for their flair, all our stops provide unique, clean and professional hospitality with excellent shower / bath ablution facilities and some with a bar and Internet facilities. All bedding is provided.

(a) The accommodation listed on your tour information sheets/itineraries are the preferred suppliers we use in our scheduled and packaged multi-day tours.

(b) Depending on the availability at the time of booking, accommodation on our tours will be at the mentioned options or in one of a similar standard and/or star rating.

(c) All accommodation on our scheduled multi-day tours includes bed and bedding. Bath towels are available at most accommodation providers (ask your guide on the tour - small refundable deposit may be required).

(d) Our tours are priced per person (pp) for standard backpacker dorm room (shared) style accommodation. Double and/or Twin room accommodation upgrades are available and can only be booked in pairs (eg. couple or two friends), as these prices are listed as per person sharing. Private rooms at backpacker / hostels generally only offer shared bathroom facilities, however, some providers may offer ensuite or private bathrooms (this is subject to availability and cannot be guaranteed).

(e) Dorm rooms consist of single bunk beds, sharing with 6 to ±14 guests in a mixed gender (male & female) group room. Double rooms consist of 1 double bed in a private room. Twin rooms consist of 2 single beds in a private room. Triple/Quad/Family consists of a double bed with a single bunk bed/single bed/pull-out sofa bed in a private room. Single rooms consist of 1 bed for 1 person in a private room.

20. Meals on tour

(a) Some meals and drinks are not included on most tours. This gives our guests the ideal opportunity to experience typical South African cuisine at local eating spots. Your itinerary will specify included and excluded meals so please be sure to double check. You'll have free time scheduled daily to buy and enjoy meals.

(b) Breakfast is served each morning (as indicated on the itinerary) and consists of a healthy standard backpackers continental variety. Tea, coffee and fruit juice are also available.

(c) Take-away lunches are the norm and will be en-route with limited time & limited options to choose from. Budget about R60 to R120 per lunch (subject to your selection).

(d) Dinner-time during multi-day tours is scheduled in free-time after each day’s tour schedule. Some itineraries include dinner for some nights (please be sure to check your specific itinerary). You can dine out at leisure; or book meals with your guide at the overnight accommodation that day. Your guide can recommend the best local restaurants. Budget from ±R100 to R250 per evening's dinner (subject to your selection). A vegetarian food option can be ordered on request and you can advise us in advance of any food allergies.

(e) Unfortunately other dietary requirements including lactose intolerant, vegan, gluten-free, halal etc. cannot always specifically be offered/catered for on group tours and it is best to plan ahead and budget accordingly to bring or buy your own meal replacements. Your guide can help you find alternatives, where possible during the journey.

21. Luggage and personal belongings

(a) Please be advised that your luggage has to be labeled.

(b) We have space for each passenger to have one suitcase/backpack and one “carry-on”-sized piece of luggage – a laptop bag, backpack, or similar. There are generally no porters or staff available to assist with luggage – your luggage should be of a size and weight you can comfortably manage. Hard or soft suitcases are fine.

(c) We will take care of your belongings to the best of our ability, but please ensure your luggage is packed in a way that your goods will not get damaged while in transit and that there are no dangerous goods or fragile goods in your luggage. Suitcases/backpacks will be stored in the back of the vehicle or in luggage trailers during travel. Bags will be stacked on top of each other and some roads can be a bit bumpy. Please make sure fragile belongings are removed and kept by you on your person while we travel.

(d) Make sure you keep all valuables with you at all times. This would include: cash, cards, medication, passport, computers and phones or anything of great value. Although we will always make sure the vehicle and luggage trailer is locked at all times, we cannot guarantee the safety of your bags against theft or break-ins, so it is best to keep those valuables with you at all times. Please be advised that Cape Xtreme / Cape to Addo is not insured for theft of guest’s personal belongings!

22. Departures of Scheduled Tours

(a) Our scheduled group tours are guaranteed to depart subject to certain criteria. We are aware that in most cases travel plans are often made long in advance and we do not want or wish to interrupt your travel plans and schedule. We do have set minimums for our scheduled group tours to guarantee them to depart, however, the activity / tour / package you booked and paid for will not be cancelled by us except in unsafe or harsh weather conditions. In the rare occasions when you might be the only person booked for a specific departure date, or if required minimum numbers have not been reached, we will give you the choice of either moving to an alternative date for the same activity / tour / package OR to move you over to a similar tour or combination of tours and activities departing on the same day or within original booked period. If no suitable alternative is found for you, we will offer you travel credit or a refund.

23. Age Limits/Restrictions

(a) No infants or children under the age of 8 are allowed on scheduled group day tours.
No infants or children under 10 years are allowed on scheduled group multi-day tours and packages. Children under the age of 18 (8 to 17 years) must be accompanied with a suitable or suitably qualified adult companion. Some activities have higher or lower age restrictions. Please check on these ahead of booking. Children 12 years and older qualify as adults.

(b) Families with small children can be booked on an exclusive/private ‘family friendly’ tour.

(c) There are no set upper age limits on our scheduled group tours, but the tour is designed for young-at-heart travellers.

24. Smoking policy

(a) Smoking is not permitted on any of our vehicles or inside any accommodation unless otherwise indicated. Smoking is also not permitted in restaurants, public places or within the borders of any national parks or game reserves visited, unless otherwise indicated or at designated smoking areas. Please be aware that South African smoking laws can see fines being issued for failing to adhere to smoking policies and regulations. Please respect these rules as well as fellow guests.

25. Alcohol

(a) South Africa’s legal age for the consumption and/or purchase of alcohol is 18 years. No guests under the age of 18 are permitted to consume, or even participate in tasting of, alcohol. Where clients who are minors are present, the responsibility of overseeing them in this regard lies with the designated guardian or adult .

(b) Accommodation establishments used on our tours have their own rules pertaining to the consumption of alcohol. Please ensure that you check these and adhere to them.

(c) No alcohol may be consumed on any of our tour vehicles and no open alcohol bottles should be in the passenger / seating area of the vehicles at any time. Please ensure that you adhere to these rules as failure to adhere can be viewed as antisocial behaviour.

(d) Cape Xtreme / Cape to Addo and our suppliers reserve the right to refuse service to clients if clients are suspected of / proven to be under the influence.

26. Drugs

(a) The possession of / use of any drugs, including marijuana (in any form), is strictly prohibited while on any of our activities / tours / packages. This includes within vehicles, accommodations and/or during free / leisure time. Guests should note that tour vehicles are periodically stopped by police and other authorities / law enforcement and may be subject to searches for drugs and/or any other illegal substances.

27. Conduct on tour

(a) Clients on all scheduled and/or private tours and/or activities are expected to behave in a respectful manner towards fellow guests, staff, guides and other third parties and in abidance to any rules and regulations pertaining to the activity / tour, as well as the laws of the country as a whole. We reserve the right to remove, from an activity or tour as a whole, any guest who: acts in an abusive, aggressive or antisocial manner, or deliberately/ wilfully disregards rules or instructions given by guides or activity leaders, accommodation or activity related rules and regulations, or engages in any form of criminal activity including the use of drugs. No refunds will be given in case of removal from a tour and/or activity and any additional costs incurred directly or indirectly will be for the guests account.

28. COVID-19

(a) What if I test covid positive before my tour/activity?
You will be unable to join your tour/activity with a positive covid PCR test. We highly recommend you obtain travel insurance to cover situations such as this.

(b) What if I test covid positive during the tour/activity?
If a person(s) on a group tour tests positive for covid during a trip, the rest of the tour will be cancelled and the guide will return all guests on the tour back to their pickup or drop off location. All passengers on the same vehicle would have been exposed so would also need to self isolate.
Medical and transport expenses to the doctor or hospital is your own expense. No refunds of activities or accommodation that are missed would be issued should you not be able to complete the tour due to covid reasons. We highly recommend you obtain travel and medical insurance to cover this type of scenario.

29. Grievances, comments or complaints

(a) We are committed to delivering a high standard of service and product and as such, we take any grievances, comments or complaints seriously. Should you have any grievances, comments or complaints with respect to Cape Xtreme and or Cape to Addo, you should inform us in writing within 7 days of the incident (preferably sooner), as we will not be able to consider complaints thereafter.

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The terms and conditions may be subject to further changes and will be updated online on a regular basis.
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