Terms & Conditions - Cape Xtreme Adventure Tours - Cape Town

The following Terms shall have the meanings set out below when used in these Booking Conditions:

'Cape Xtreme', ‘Cape to Addo’ & ‘the company’ means/refers to Cape Xtreme Adventure Tours (Pty) Ltd.

'Activity / Tour / Package' means the Activity or Tour or Package booked by you or any person on your behalf.

‘We’ and/or ‘us’ and/or ‘our’ refers to Cape Xtreme Adventure Tours (Pty) Ltd.

‘You’ refers to the client(s) or individual(s) or booking holder booked to participate in tour(s) and/or activities and/or package(s) offered by and through Cape Xtreme Adventure Tours (Pty) Ltd.

'Travel Agent' means any Agent or 3rd party through whom your booking with Cape Xtreme Adventure Tours (Pty) Ltd is made.

‘Third-Party Provider’, ‘Supplier’ &/or ‘Service Provider’ refers to those operators facilitated/operating experiences where Cape Xtreme acts solely as a/the booking agent or intermediary (‘booking agent’). While Cape Xtreme handles the administrative booking and payment, the service is fulfilled by a Supplier. The Supplier’s specific Terms and Conditions, indemnity waivers, and cancellation policies will apply alongside Cape Xtreme’s policies.

'Force Majeure' means any circumstances which are unusual and/or unforeseeable which are beyond the control of Cape Xtreme Adventure Tours (Pty) Ltd, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) weather conditions; war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; an epidemic/pandemic; fire; flood; drought; closure of airports; rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation that are outside our control.

‘In Writing' refers specifically to communication sent via email to info@capextreme.com For the purposes of amendments, cancellations, or grievances, notifications via social media, instant messaging apps, or verbal comments to guides are not considered official or binding

'No-Show' refers to a participant's failure to arrive at the designated pickup point or activity start location within/by their confirmed pickup/meet/arrival time (per tour/activity confirmation). A "No-Show" is treated as a last-minute cancellation, resulting in the 100% forfeiture of the tour/activity and of all funds paid.

'Gross Negligence' refers to a conscious and voluntary disregard of the need to use reasonable care, which is likely to cause foreseeable grave injury or harm.

'High-Risk Activity': Includes but is not limited to Skydiving, Paragliding, Helicopter Flights, Ziplining, Abseiling, Quad Biking, Sandboarding, ScooTours, Hiking, Horse Riding, Shark Cage Diving, Ocean Safaris, Snorkeling, Sea Kayakink/Kayaking/Canoeing, Surfing, Bungee Jumping, interactions/animal encounters, Kruger Tours, Garden Route, and any activity involving specialized adventure equipment or significant physical exertion.

1. General

(a) These Standard Booking Terms serve as a general guideline; however, each activity, tour, package, or accommodation is subject to its own specific terms and conditions which take precedence. These conditions govern your relationship with Cape Xtreme and outline our obligations regarding any booking made by you or on your behalf. Please review these terms carefully prior to confirming your booking.

(b) Please be aware that these terms include specific limitations and exclusions regarding Cape Xtreme’s liability and obligations. Additionally, these conditions apply only to your relationship with Cape Xtreme; they do not cover your legal rights regarding third-party providers, which are explicitly detailed under Section 2.

(c) Right of Admission Reserved: Cape Xtreme and its Third-Party Providers reserve the right of admission to any activity, tour, or vehicle. We reserve the right to deny participation to any individual who appears to be under the influence of substances, is physically unfit for the specific activity, or whose conduct may jeopardize the safety or enjoyment of other participants. No refunds will be issued to guests who are denied admission for these reasons.

(d) Severability: If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

(e) Governing Law & Jurisdiction: These Terms and Conditions, and all matters arising from them, are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes or claims arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the South African Courts. This applies to all participants regardless of their nationality or country of residence.

2. Third-Party Activities & Booking Agent Status

(a) Intermediary Status: While Cape Xtreme handles administrative bookings, logistics, and payment facilitation, the client explicitly acknowledges that certain High-Risk Activities included in or added to itineraries are fulfilled exclusively by independent, third-party Suppliers. These include, but are not limited to: Skydiving, Paragliding, Helicopter Flights, Ziplining, Abseiling, Quad Biking, Sandboarding, ScooTours, Hiking, Horse Riding, Shark Cage Diving, Ocean Safaris, Snorkeling, Sea Kayakink/Kayaking/Canoeing, Surfing, Bungee Jumping, interactions/animal encounters, Kruger Tours, Garden Route, and any activity involving specialized adventure equipment or significant physical exertion.

(b) Independent Contractor Control: These Third-Party Activities are not owned, operated, managed, or physically guided by Cape Xtreme. The Suppliers operate as independent contractors who maintain their own distinct operational procedures, safety protocols, and insurance policies. Cape Xtreme accepts no liability for their individual acts, omissions, or structural defaults.

(c) Supplier Contracts & Waivers: By confirming a booking for a Third-Party Activity, the client enters into a direct contractual relationship with that specific Supplier. The client agrees to be bound by the safety regulations and liability waivers mandated by that Supplier. Refusal to execute a Supplier’s waiver on-site will result in immediate exclusion from the activity and the 100% forfeiture of all funds paid.

(d) Comprehensive Exclusion of Liability: To the maximum extent permitted under the laws of the Republic of South Africa (including the Consumer Protection Act 68 of 2008), Cape Xtreme, its owners, directors, employees, and guides shall not be held legally or financially liable for any injury, illness, accident, delay, death, or property damage arising directly or indirectly from:
• Any act, omission, negligence, or default of a third-party Supplier or their staff.
• Any equipment failure, weather disruption, or safety breach during a Third-Party Activity.
• Any changes to itineraries, cancellations, or financial insolvency of a Supplier.

The client hereby indemnifies Cape Xtreme against all claims or legal demands arising from these outsourced experiences.

(f) Medical Fitness and Extreme Adventure Insurance: The client explicitly acknowledges that participating in all Cape Xtreme operated tours, activities and transfers, as well as all booked Third-Party activities, carries inherent physical risks, including the potential for serious bodily injury, illness, or death.
• Medical Responsibility: It is the client’s sole and absolute responsibility to ensure that they, and all minors under their supervision, are medically, physically, and mentally fit to participate in the chosen itineraries.
• Travel Insurance: Cape Xtreme does not provide medical insurance or cover medical care costs for clients. It is strongly advised and recommended that all clients—particularly international inbound travelers—secure comprehensive personal travel, medical, and accident insurance that explicitly extends to cover high-risk adventure sports, emergency medical evacuation, and repatriation within South African borders. In the absence of such insurance, the client accepts full, unconditional financial responsibility for any and all medical expenses, private hospital admission fees, and evacuation costs incurred on their behalf.

3. Your Activity/Tour/Package Contract

(a) The ‘cardholder’ (the person making payment for the booking) and/or the ‘Booking Holder’ (the person making the booking or who the booking is made for) guarantees they have the authority to accept these terms on behalf of all participants in their party. It is the sole responsibility of the Booking Holder to ensure that every member of the party has read, understood, and agreed to these terms and conditions. A binding contract is formed the moment Cape Xtreme issues an invoice and confirmation. This contract, and all matters arising from it, are governed by South African Law and subject to the exclusive jurisdiction of the South African Courts..

(b) Upon receipt of your completed booking form/booking request and payment (deposit or full), Cape Xtreme or your Travel Agent, will secure your reservation for all participants. It is your responsibility to review the confirmation immediately upon receipt. Please ensure all dates, names, and activity details are correct. If there are any discrepancies, you must notify us or your Travel Agent immediately to avoid amendment fees or booking errors.

(c) Any subsequent request to cancel or amend your booking will be subject to the fees and conditions outlined in Sections 10, 11, and 12 of this document. Please note that depending on the timing of your request, these charges may amount to the total cost of the activity, tour, or package..

(d) All brochures, websites, information sheets and/or itinerary descriptions are made in good faith and every care is taken to ensure their accuracy. However, in view of the details contained therein, and the fact that brochures, websites, information sheets and/or itineraries are necessarily prepared/created some time in advance of distribution, advertised facilities, amenities, entertainment and schedules may, on occasion, be restricted, curtailed, changed or cancelled. Therefore, changes may occur to the particulars you have seen at any time before the contract with you is made. In these circumstances, we will notify you of such changes prior to confirmation of your booking or before your tour departure, where possible.
Itineraries are intended as guidelines only and are subject to change without notice. While we aim to include all highlighted/included activities, the order of visits may vary. If a scheduled/included activity/highlight cannot take place due to circumstances beyond our control (such as adverse weather), we will endeavor to offer a suitable alternative where possible.

(e) By participating in any activity, tour or package booked with or through Cape Xtreme,, you grant Cape Xtreme full consent to use any photographs, videos, or written testimonials captured during your activity, tour, or package for promotional and marketing purposes. You grant Cape Xtreme and its affiliates a lifelong, worldwide, and royalty-free license to use this content in any media format. If you do not wish to be photographed or filmed, please notify your guide or Cape Xtreme management before the activity begins.

(f) Privacy and copyright policy: All content, including photographs and blog posts featured on Cape Xtreme’s digital platforms, remains the property of the original creators and photographers. Cape Xtreme does not claim ownership of all featured works.
• Regarding your privacy: your contact information will never be sold, rented, or leased to external third parties. We will use your email address and contact number to provide essential updates regarding your booking.
• Data Processing Consent: In accordance with the Protection of Personal Information Act (POPIA), by confirming a booking, you explicitly consent to Cape Xtreme processing your personal information (and that of your party) specifically for the purposes of fulfilling the travel contract. This includes sharing necessary details with Third-Party Providers and Associated Suppliers to secure your accommodation and activities.

4. Your Activity/Tour/Package Price

(a) The price of your travel arrangements was calculated using exchange rates quoted on www.xe.com
Activities/tours/packages booked through a Travel Agent/3rd party can at times be priced differently depending on the date and time of the listing.

(b) Discounted Sales: All promotional or discounted bookings are final and are governed by our Private/Custom Tour cancellation policies.

(c) Quotes: Quotes are valid for 24 hours unless specified otherwise, especially if it is not priced in South African Rand currency.

(d) Pricing & Adjustments
• Dynamic Pricing: Cape Xtreme reserves the right to adjust prices at any time before a booking is confirmed. Always refer to the most recent version of our website or brochures for current rates.
• Supplier-Led Increases: Because Cape Xtreme facilitates services via Third-Party Providers/Suppliers, your final price may be subject to unexpected increases in supplier costs (e.g., fuel surcharges, government levies, or park fee increases). We will notify you of any such changes before your booking is finalized.
• Pricing Discrepancies: Prices shown during the live checkout process take precedence over any rates mentioned elsewhere on the site or in marketing materials.
• Technical Errors: In the rare event of a technical glitch or human error resulting in an incorrect price, we will notify you immediately. You will have the choice to either proceed at the corrected rate or cancel your booking for a full refund.
• Discounts: Promotional offers and discounts cannot be applied retrospectively to existing bookings.
• Final Authority: We reserve the right to correct any descriptive or pricing errors at any time.

5. General Payment Terms

(a) All bookings are subject to availability. Previously confirmed availability and provisional spots are not guaranteed until full payment is received.

(b) Payment Terms & Deadlines
• Standard Bookings: Unless otherwise agreed with Cape Xtreme, full payment (100%) is required by the payment deadline, usually 31 days prior to your start date, to confirm your booking.
Note: Please note that certain Third-Party Providers/Suppliers may require earlier payment deadlines to secure specialised equipment or permits. We will notify you if these specific terms apply to your booking.
Note: Payments made via Travel Agents are held on our behalf. Credit card transactions may take several days to reflect in our account.
• Late/Last Minute Bookings:Reservations made within 31 days of departure must be paid in full at the time of booking.
• Failure to Pay: If payment is not received by the deadline, your booking will be treated as a cancellation, and relevant cancellation fees will apply.
• Refunds: All refunds are processed via the original payment method after full review and verification, and are subject to our cancellation policy.
• Discounted Sales: All promotional or discounted bookings are final and are governed by our Private/Custom Tour cancellation policies.

(c) Deposit Requirements by Tour Type
By paying a deposit, you agree to accept the finalised version of your trip itinerary and agree to the payment deadline.
A booking may be cancelled if payment is not made by the payment deadline agreed upon.
Full payment usually locks in and secures the quoted rate payable.
Additional fuel surcharge, taxes, levies imposed by government or a rate increase by third party suppliers may cause the final payment rate to increase if full payment is not received.
Partial payments are accepted as installments by arrangement only, but the booking status will remain pending until full payment is received.
• Standard Scheduled Tours: Full payment due 31 days before departure.
• Private/Custom Tours, Kruger Tours & Packages: A 50% non-refundable deposit is required to secure these bookings. The remaining balance is due 31 days before departure.
• Discounted Sales: All promotional/discounterd or "Sale" bookings are final and governed by our Private/Custom Tours cancellation policies.

(d) Payment Methods & Processing
• Accepted Methods: We accept Visa, Mastercard, and Electronic Funds Transfers (EFT). Cash payments may be made via authorized Travel Agents or direct deposit into our South African bank account.
• Proof of Payment: Required for all direct deposits and EFTs. Please be sure to send the proof of payment directly from your bank/online banking immediately after making the transfer.
• Processing Time: Note that credit card and EFT payments may take several days to reflect. No cancellations or refunds will be processed until the funds have cleared in our account.
• Important Information for EFT/Bank Transfers: Payment must reflect and clear in our account before we can confirm your booking. For bookings made close to the date, please make an immediate payment to avoid disappointment.
• International Transfers: Please be aware that international transfers can take up to two weeks (or sometimes longer) to clear. This delay must be factored into your timeline. For bookings made close to the date, please make an immediate payment to avoid disappointment.

6. 3D Secure Payments/Payments via Cape Xtreme’s Website &/or Online Payment Links/Gateways & Card Transactions In General.

(a) Cape Xtreme’s online transactions are protected by our integrated payment gateway and booking system’s 3D Secure authentication and fraud detection. 3D Secure is a method enforced by international Card Associations to enhance security and protect you from fraudulent transactions. If your card is registered for 3D Secure, you will be redirected to a pop-up window during the online sale/payment process, requesting you to enter a One Time Pin (OTP). By entering this OTP you prove that the online transaction is authentic and that you are the cardholder. The OTP can either be sent to you via text message or email (only to contact details that are already set up and linked to your bank account/card holder). It is important to have access to these communication channels during the online card payment process, as you will need to enter the password to authenticate the payment within a minute after you have entered your card details.

(b) If your card is not registered for 3D Secure, or if it is your first time shopping online in South Africa, then you may need to set up 3D secure and/or notify your bank that you intend doing online transactions/purchases with a South African business. Your bank will inform you how to register your card for this required function.
Contact your bank for more information, or if you have problems with completing the 3D secure authentication process.

(c) International cardholders might also need to first get approval from their bank to use the card for online transactions in foreign currency (ZA Rand) sales or to increase daily spending limit to match the sale amount.

(e) Any payment submitted via the Cape Xtreme website and/or payment gateway is deemed to be final and in agreement to all relevant terms and conditions including cancellation policyies.

(d) Requests for refunds can only be made in adherence to our terms and conditions and subject to our/the relevant cancellation policy, charges and timelines.

(f) Chargeback requests via clients banks or credit card companies will not be entertained or approved if they do not meet the relevant cancellation policy and in particular where no refund request has been made, in writing, to Cape Xtreme.

(g) Any attempt on the part of the client, to have a chargeback processed through their bank and/or credit card company, in circumvention of refund procedures and/or where no refund is due, will be viewed as fraud and Cape Xtreme reserves the right to take the appropriate legal and/or criminal action.

7. Transaction Currency

(a) We are a South African merchant and advertise prices in several currencies, ZAR being our base currency. If a customer pays Cape Xtreme directly using a non ZAR currency, the amount debited to the cardholder's account will be as close to the relevant advertised price as possible.

8. Discounts

(a) All promotional or discounted bookings are final and are governed by our Private/Custom Tour cancellation policies.

(b) One discount per booking/activity/tour/package.

(c) Discounts apply to standard rates only. Discounts are not applicable to upgrades (including room or accommodation upgrades above shared/dorm/standard value) or private & custom activities/tours/packages.

(d) Group discounts, if applicable, have to be booked at the same time, for the same activity/tour/package and should only be paid in one transaction.

(e) Discounts cannot be applied retrospectively and can only be applied at the time of booking and payment, subject to the specific group or individual or tour or departure, as well as the information supplied at the time of booking. No requests for refunds or credits related to discounted offerings will be entertained after bookings have been finalised.

9. Gift Certificate, Cash Value Vouchers & Specific Tour/Activity Vouchers

(a) Any and all vouchers (gift certificates, cash value vouchers and tour/activity vouchers) are non-refundable.

(b) No extensions on vouchers are permitted whatsoever.

(d) Tour/Activity vouchers can only be used to book for the specific tour/activity noted on the voucher.

(e) With gift certificates and/or cash value vouchers, the value of said certificate/voucher can be used towards booking any of Cape Xtreme’s tours and activities. Should the value of the voucher be less than the total tour/activity costs, the voucher recipient would have to pay in the balance. Should the total tour/activity cost be less than the value of the voucher, no refund will be given for the balance/difference.

(f) Gift certificates and/or Cash Value Vouchers are valid for 36 months from the date of purchase. If the voucher is not used/redeemed by the end of the validity period, the voucher will be forfeited and the voucher is non-refundable. No extensions on vouchers are permitted whatsoever.

(g) Tour/Activity Vouchers are valid for 12 months from the day of purchase. If the voucher is not used/redeemed by the end of the validity period, the voucher will be forfeited and the voucher is non-refundable. No extensions on vouchers are permitted whatsoever.

(h) Once a Gift Certificate or Voucher has been redeemed and you/the guest/the recipient arrives late or is a no-show, the voucher will be valued as redeemed.

(i) Gift Certificate and Vouchers cannot be used in conjunction with any other vouchers, discount codes or special offers.

10. Cancellation Policy & Terms

A binding contract between Cape Xtreme, the Booking Holder, and/or the Travel Agent is formed the moment a booking is confirmed. All parties agree to the terms and conditions linked to that specific booking.

(a) Amendments & Changes
• Requests: Any and all change/amendment requests must be submitted in writing by the Booking Holder or their Travel Agent.
• Feasibility: While we will do our best to accommodate changes/amendments (such as shifting dates or activities), we cannot guarantee availability.
• Costs: If a change/amendment request is possible/granted, an administration/amendment fee per person will apply plus any additional costs incurred by Cape Xtreme or our Third-Party Providers in making this alteration/amendment. You should be aware that these costs could increase the closer to the departure date that changes are made.
• Unavailability: If your requested new date is unavailable, fully booked or the tour/activity can not operate on the new date for any reason, and you cannot fulfill the original booking, standard cancellation charges (as detailed in points 10.1–10.4) will apply.

(b) Cancellations & Refunds

If after Cape Xtreme has issued a confirmation, and you wish to completely cancel your booking/travel arrangements, the applicable cancellation charges will apply up to the maximum detailed in points 10.1–10.4.
• Requests: Any and all requests for cancellations must be submitted in writing by the Booking Holder or their Travel Agent.
• Standard Policy: If you cancel your booking, fees will be calculated based on how far in advance you notify us relative to the scheduled start date.
• Specific Terms: Note that Private Tours, Custom Tours, Kruger Packages, and Discounted Sales are subject to stricter, often non-refundable terms.
• Third-Party Variability: Because Cape Xtreme facilitates various activities, refund percentages and timelines may vary between different suppliers and therefore their tours/acitivities. It is your responsibility to check the specific conditions for each activity in your itinerary/trip notes.

10.1 General/Standard Cancellation Policy

Please be advised that the cancellation fee & refund percentage (%) is applicable to the TOTAL tour/activity price LESS a less 5% transaction fee in the case of online or POS card transactions made for payment. This represents a direct bank processing cost and is not a revenue-generating charge.

The general/standard cancellation policy applies to all day tours/activities excluding some specific day tours/ activities (each tour/activitiy’s specific cancellation policy can be viewed on our website and on our itineraries/trip notes shared at the time of booking - i.e. Zipline Cape Town, Horse Ride, Scootour Table Mountain, Aquila Day Safaris, all Wine Tasting Tours, Shark Cage Diving, Whale Watching, Helicopter Flights), Garden Route Tours (see point 10.2), Packages & Kruger Tours (see point 10.3 below) and Private/Custom Tours (see point 10.4 below).

Cancellation or changes (regardless of reason)
● 15 days or more prior to tour/activity date = 100% Refund
● 14-4 days prior to tour/activity date = 50% Refund
● 3-0 days prior to tour/activity date, late arrivals or “NO-SHOWS” = 0%/No Refund

• No cancellations are allowed and late arrivals and/or no-shows for a tour/activity/time slot unfortunately forfeit the full booking. Similar to booking an airline ticket; the plane will not wait for any passenger that is late. Please ensure you are on time for your booking.
• All transaction/transfer fees and/or forex conversion costs charged by the banks during the refund process will be billed to you (the client/booking holder).
• Refund and credit values are calculated in our local ZAR (South African Rand) currency. Transaction values in your own currency could be affected due to bank fees and currency exchange fluctuations.

10.2 GARDEN ROUTE TOURS CANCELLATION POLICY

Cancellation or changes (regardless of reason)
● 15 days or more prior to tour date = 90% Refund
● 14-8 days prior to tour date = 50% Refund
● 7-0 days prior to tour date, late arrivals or “NO-SHOWS” = 0%/No Refund

• No cancellations are allowed and late arrivals and/or no-shows for a tour/activity/time slot unfortunately forfeit the full booking. Similar to booking an airline ticket; the plane will not wait for any passenger that is late. Please ensure you are on time for your booking.
• All transaction/transfer fees and/or forex conversion costs charged by the banks during the refund process will be billed to you (the client/booking holder)
• Refund and credit values are calculated in our local ZAR (South African Rand) currency. Transaction values in your own currency could be affected due to bank fees and currency exchange fluctuations.

10.3 KRUGER TOURS & PACKAGES CANCELLATION POLICY

A 50% non-refundable deposit is required to reserve a Kruger Tour and Package Tours.

Cancellation or changess (regardless of reason)
● 15 days or more prior to tour date = 50% Refund
● 14 days or less prior to tour date, late arrivals or “NO-SHOWS” = 0%/No Refund

• No cancellations are allowed and late arrivals and/or no-shows for a tour/activity/time slot unfortunately forfeit the full booking. Similar to booking an airline ticket; the plane will not wait for any passenger that is late. Please ensure you are on time for your booking.
• All transaction/transfer fees and/or forex conversion costs charged by the banks during the refund process will be billed to you (the client/booking holder)
• Refund and credit values are calculated in our local ZAR (South African Rand) currency. Transaction values in your own currency could be affected due to bank fees and currency exchange fluctuations.

10.4 PRIVATE/CUSTOM TOURS CANCELLATION POLICY

A 50% non-refundable deposit is required to reserve a Kruger Tour and Package Tours.

Cancellation or changess (regardless of reason)
● 30 days or more prior to tour/activity date = 80% Refund
● 29-15 days prior to tour/activity date = 50% Refund

● 14-0 days prior to tour/activity date, late arrivals or “NO-SHOWS” = 0%/No
Refund

• No cancellations are allowed and late arrivals and/or no-shows for a tour/activity/time slot unfortunately forfeit the full booking. Similar to booking an airline ticket; the plane will not wait for any passenger that is late. Please ensure you are on time for your booking.
• All transaction/transfer fees and/or forex conversion costs charged by the banks during the refund process will be billed to you (the client/booking holder)
• Refund and credit values are calculated in our local ZAR (South African Rand) currency. Transaction values in your own currency could be affected due to bank fees and currency exchange fluctuations.

11. Changes or Cancellations by Cape Xtreme

i.e, If Cape Xtreme Is Forced To Cancel Your Booking Or Withdraw/Suspend A Tour/Activity/Package.

(a) Our Right to Amend: While we plan itineraries months in advance, and it is unlikely that we will have to make any changes to your travel arrangements, Cape Xtreme reserves the right to alter or cancel travel arrangements due to unforeseen circumstances beyond our control or operational requirements. We will notify you or your Travel Agent of any significant changes as soon as possible.

(b) Minimum Participation Requirements: Many tours, activities and packages require a minimum number of participants to operate. It is difficult to know or predict the amount of travellers that may book in advance, or last minute) as most multi-day tours allow cancellations up to 7 days before the tour departure and day tours/activitys up to 4 days before the tour/activity departure.
• Multi-Day Tours: We will notify you at least 5-7 days prior if a tour must be suspended due to low numbers.
• Day Tours: We may suspend day tours up to 2 days before departure.
• Resolution: If a tour is canceled for this reason, you may choose an alternative date, a different activity, or a Travel Credit Voucher (valid for 36 months). Should you decline these options, a full refund will be issued (less a 5% transaction fee in the case of online or POS card transactions made for payment - this represents a direct bank processing cost and is not a revenue-generating charge).

(c) Force Majeure & Insurance: Cape Xtreme is not liable for cancellations caused by/due to "Force Majeure" (i.e. circumstances like weather conditions; war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; an epidemic/pandemic; fire; flood; drought; closure of airports; rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation that are outside our control).

(d) Travel Credit Vouchers: Vouchers are issued in South African Rand (ZAR) and are redeemable for any Cape Xtreme only product, on www.capextreme.com. Vouchers are the most cost-effective refund method, as they bypass bank fees and currency exchange fluctuations. Vouchers can only be redeemed on CapeXtreme’s website or by emailing the voucher to info@capextreme.com.

(e) We strongly recommend you have comprehensive travel insurance, as Cape Xtreme is not responsible for any costs of any other travel arrangements affected due to withdrawn/suspended tours/activities/packages, or rescheduling of departure dates.

Note: Transaction values in your own currency could be affected due to bank fees and currency exchange fluctuations.

12. Weather-Related Cancellations & Rescheduling

(a) Our Right to Reschedule/Cancel: Cape Xtreme and our Third-Party Providers reserve the right to reschedule or alter any activity, tour, or package due to adverse weather conditions (beyond our control) that compromise safety or operational standards.

(b) Your Options: If an activity is canceled due to weather, you will be offered the following:
• A New Date: You may move your booking to the next available date.
• A Refund: If you are unable to reschedule, you will receive a full refund (less a 5% transaction fee in the case of online or POS card transactions made for payment - this represents a direct bank processing cost and is not a revenue-generating charge).

(c) Pricing & Availability on New Dates (if you choose to reschedule):
• Price Increases: If the rate for the new date has increased (due to seasonal changes or supplier price hikes), the client is responsible for paying the difference.
• Minimum Numbers: The new date remains subject to minimum participant requirements. If the new date does not meet these requirements, Cape Xtreme reserves the right to suggest further alternatives.

13. Refunds, Travel Credits & Vouchers

(a) Refund Processing & Currency:
• Currency: All transactions and refunds are calculated in South African Rand (ZAR). Cape Xtreme is not responsible for fluctuations in exchange rates or the resulting value in the client's local currency.
• Method: Refunds are processed via the original payment method.
• Timeline: Please allow up to 31 days for the refund to be finalized, depending on the banking institutions involved.
• Bank Fees: All bank transfer fees, forex conversion costs, and intermediary bank charges are for the client’s account.

(b) Deductions & Limitations:
• Transaction Fees: A 5% transaction fee (standard for online and POS card payments) will be deducted from all refunds. This represents a direct bank processing cost and is not a revenue-generating charge.
• The 6-Month Rule: Refunds can only be processed back to the original payment source within 6 months of the original transaction date. Requests made after 6 months will be subject to additional administrative fees and manual transfer costs.

(c) Travel Credit Vouchers:
• Redemption: Travel Credit Vouchers are valid for 36 months and can be redeemed online at www.capextreme.com or by emailing info@capextreme.com.
• Non-Exchangeable: Vouchers and travel credits cannot be exchanged for cash or refunds.
• Non-Transferable: Vouchers and travel credits cannot be transferred to another person.
• Value Retention: Vouchers are issued in ZAR for the full value of the credit. This is the most cost-effective option as it avoids the 5% card fee and exchange rate losses.

(d) Scope of Terms: These refund terms apply specifically to Cape Xtreme’s standard scheduled tours. Private, Custom, Kruger tours and Packages—as well as services provided by Third-Party Providers—may be subject to specialized cancellation and refund conditions as outlined in your specific itinerary/trip notes and confirmation.

(e) Date changes, partial refunds or travel credit is only possible if Cape Xtreme needs to withdraw/suspend a tour due to reasons outside our control; including weather, minimum customer requirements or travel restrictions.

14. Limitation of Liability & Compensation

(a) Cape Xtreme, its Agents and Third-Party Providers shall not be liable for any additional compensation, damages, or secondary losses resulting from the cancellation, delay, or alteration of any activity, tour, or package. Our obligations are limited to the refund and rescheduling options outlined in Sections 10, 11 and 12. Cape Xtreme will exercise reasonable care in the selection of Third-Party Providers; however, as we do not manage or control their internal operations, we accept no liability for their individual acts or omissions. All liability is excluded to the extent permitted by South African Law, save for instances of proven gross negligence by the company.

15. Insurance & Liability Waiver

(a) Personal Insurance Responsibility: Cape Xtreme does not provide personal travel, medical, or accident insurance. It is strongly advised and recommended that all clients secure comprehensive insurance cover prior to arrival. This insurance should cover:
• Medical emergencies and repatriation.
• Personal injury or death.
• Loss, theft, or damage to luggage and personal effects.
• Cancellations or disruptions due to travel restrictions or unforeseen constraints.
In the absence of such insurance, the client accepts full, unconditional financial responsibility for any and all medical expenses, private hospital admission fees, evacuation costs incurred, and/or any other expenses on their behalf.

(b) Limitation of Liability: Cape Xtreme, its employees, Agents and Third-Party Providers shall not be held liable for any accident, injury, illness, death, loss, or delay sustained by any person during any activity, transport, or accommodation facilitated by us, save for instances where such injury or death is the direct result of gross negligence by. Further, no liability is accepted by Cape Xtreme, its employees, Agents and Third-Party Providers, for the loss, theft, or damage to client luggage or personal effects.

(c) High-Risk Activity Coverage: Many activities offered by Cape Xtreme and our Third-Party Providers are considered "high-risk" or "adventure" sports. Clients must verify with their insurers that their policy specifically covers these activities (e.g., paragliding, skydiving, bungee jumping, quad biking, etc.) within Southern Africa.

(d) Secondary Costs: Cape Xtreme is not responsible or held liable for any secondary costs or financial losses incurred due to travel restrictions, tour rescheduling, cancellations, or personal emergencies, or any other reasons or constraints out of your or Cape Xtreme’s control. We highly recommend a policy that includes "Cancel for Any Reason" coverage.

16. Personal Risk/Injury & Medical Responsibility

(a) Assumption of Risk: All participants join Cape Xtreme activities, tours, and packages—including those facilitated by Third-Party Providers—at their own risk. By making and confirming a booking, you acknowledge the inherent risks associated with adventure travel.

(b) Waiver of Liability: Cape Xtreme and its employees, Agents and Third-Party Providers accept no responsibility for death, illness, injury, or any subsequent medical expenses suffered by you or any member of your party, except as required by law in cases of proven gross negligence. This waiver applies to the entire duration of your itinerary

(c) Financial Responsibility: Cape Xtreme and its Third-Party Providers will not be held liable for any medical costs, emergency evacuation expenses, or loss of income resulting from injury, illness, or death, save for instances where such costs arise from the proven gross negligence of the company. It is the client’s sole responsibility to ensure they have adequate insurance—including specific "High-Risk Activity" and "Emergency Evacuation" coverage—valid for the duration of their time in Southern Africa

17. Disabled Clients, Physical Fitness & Accessibility

(a) Participant Fitness: By confirming your booking, you guarantee that you and all members of your party are in good health and possess the physical fitness required for the specific activities chosen. Cape Xtreme and our Third-Party Providers reserve the right to exclude any participant from an activity if their physical condition poses a safety risk to themselves or others.

(b) Accessibility Limitations: Please be aware that many of our tours involve rugged terrain, specialized adventure equipment, and standard transport vehicles that are not equipped for travelers with physical disabilities or mobility constraints. Similarly, many accommodation options provided by Third-Party Providers may have limited accessibility.

(c) Mandatory Disclosure: To ensure your safety and comfort, any client with a disability or medical condition that may affect their ability to participate must notify Cape Xtreme prior to booking. Cape Xtreme and its Third-Party Providers accept no liability for any complications, injuries, or deaths arising from a participant's failure to disclose pre-existing and existing medical conditions, allergies, or physical limitations. We will endeavor to assist with specialized arrangements where possible, but we cannot guarantee that all activities or facilities will be suitable

18. Activity-Specific Restrictions (Height, Weight, Age, and Health)

(a) Mandatory Requirement to Check Restrictions: Many activities, particularly those managed by Third-Party Providers (such as, but not limited to, Skydiving, Paragliding, Bungee Jumping, Shark Cage Diving, Ziplining, etc.), have strict safety restrictions regarding weight, height, age, and physical health. Participants may be required to sign a separate indemnity form provided by Third-Party Suppliers.

(b) Responsibility to Disclose: It is the sole responsibility of the Booking Holder to review these specific restrictions on the relevant activity page or information sheet before making/confirming a booking. If any participant is close to or exceeds these limits, this must be disclosed to Cape Xtreme at the time of booking.

(c) Forfeiture of Funds (Non-Refundable Status): Should a participant be turned away by Cape Xtreme or a Third-Party Provider on the day of the activity because they do not meet the safety requirements (and these details were not cleared in writing beforehand), no refund will be issued.
• Why this policy exists: Because your slot was reserved, Cape Xtreme and the provider cannot fill it at the last minute. This will be treated as a "Late Cancellation," and 100% of the activity cost will be forfeited.

19. Optional Activities & Excursions

(a) Pricing & Payment: Optional activities are not included in the base price of your tour, activity or package. Unless arranged in advance, these extras must be paid for directly at the time of the activity.

(b) Facilitation & Availability:
• Third-Party Providers: All optional activities are operated by independent Third-Party Suppliers. Cape Xtreme facilitates these bookings for your convenience but does not manage the operations.
• No Guarantees: Because these activities are often weather-dependent or subject to minimum participant numbers, they can never be 100% guaranteed. Confirmation may only be possible on the day of the activity.
• Voluntary Participation: These excursions are offered during scheduled free time and are entirely non-compulsory.

(c) Independent Terms: All optional activities are subject to specific Terms and Conditions, safety protocols, and cancellation policies of the Third-Party Provider. By participating, you agree to abide by the provider’s individual requirements.

20. Transport, Pickups, and Itinerary Timing

(a) Availability of Transport: Not all activities include transport. Please verify your booking details to confirm if pickup and drop-off are included. Where included, pickup times can vary significantly by season and activity, sometimes starting as early as 04:00 AM – 06:00 AM.

(b) Confirmation of Pickup Times:
• 24-Hour Notice: Exact pickup times are finalized once bookings close. We will contact you the day before your tour/activity via email and/or phone to confirm your specific time.
• Client Responsibility: You must provide valid contact details and check your email/messages the day before departure. Cape Xtreme is not responsible for missed departures due to unread communications.

(c) Service Areas & Surcharges: Standard pickups are limited to a 5–10km radius of the Cape Town City Center. Pickups outside this radius must be arranged in advance, are subject to operational feasibility, and may incur an additional surcharge.

(d) Delays & Arrival Times:
• Traffic Buffer: Please allow for a 15–30 minute window for traffic. If your driver is more than 15 minutes late, please contact our office immediately if the driver has not been in contact with you already.
• No Guaranteed Drop-off Time: Return times usually fall between ±17:00 (day trips) and ±22:00 (multi-day/Garden Route tours). Due to unpredictable traffic and weather, we cannot guarantee a specific drop-off time.

(e) Connecting Travel (Flights & Bookings): We strongly advise against booking flights or time-sensitive events on the first or last day of your tour or the day of your booked activity. Cape Xtreme accepts no liability and will offer no compensation for missed connections or secondary travel costs resulting from delays beyond our control.

(f) Itinerary Flexibility: Tour itineraries are guidelines only and are subject to change without notice. While we aim to visit all scheduled highlights, the order of events may be reversed or altered. Days are typically long, with arrivals at accommodation occurring in the late afternoon or evening.

21. Accommodation & Room Standards

(a) Preferred Suppliers & Quality: Cape Xtreme and Cape to Addo partner with top-tier South African backpacker lodges/hostels. While these lodges offer professional hospitality, clean facilities, and unique local flair, they are communal in nature. The specific lodges listed in your itinerary are our preferred Third-Party Providers; however, we reserve the right to substitute these with accommodation of a similar standard and star rating based on availability.

(b) Room Types, Upgrades & Occupancy:
• Dorm Rooms (Standard): Our base prices are for shared, mixed-gender dormitory rooms. These typically feature single bunk beds and accommodate between 6 and 14 guests.
• Private Room Upgrades (Single or Twin/Double): Private room upgrades are priced "per person sharing."

Double rooms (2 guests per room) consist of 1 double bed in a private room; must be booked in pairs.

Twin rooms (2 guests per room) consist of 2 single beds in a private room; must be booked in pairs.

Triple & Quad/Family rooms (3-4 guests per room) consists of a double bed with a single bunk bed or single bed or pull-out sofa bed in a private room and must be booked in pairs.

Single rooms are vailable for solo travelers who wish for a private room.
• Bathrooms: While some private rooms offer ensuite bathrooms, most private rooms in backpacker lodges/hostels utilize clean, shared ablution facilities. Ensuite bathrooms are subject to availability and are not guaranteed unless explicitly stated.

(c) Amenities & Bedding:
• Bedding: All bed linens and blankets are provided at all stops.
• Towels: Most providers have bath towels available. Please note that some suppliers may require a small, refundable cash deposit for towel hire.
• Facilities: Many of our stops feature additional amenities such as bars, communal lounges, and internet access, though these vary by location.

(e) Premium Accommodation Upgrades:
• Guesthouse & Hotel Options: Upon request, Cape Xtreme can upgrade accommodation from standard backpacker lodges to 3-star or 4-star guesthouses and hotels.
• Quotation & Private Status: Requests for premium accommodation are subject to availability and will be quoted as a custom surcharge. Please note that upgrading to premium accommodation typically transitions the booking from a "Scheduled Group Tour" to a "Private Tour."
• Terms of Service: Once a booking is upgraded to a Private Tour status, it becomes subject to the specific payment and cancellation terms governing Private/Custom tours, as outlined in Sections 5(b) and 10.4.

22. Meals On Tour & Dietary Requirements

(a) Included vs. Excluded Meals: To allow guests the freedom to experience local South African cuisine, most tours do not include all meals. Please refer to your specific itinerary for a breakdown of included meals. Daily free time is scheduled for you to purchase and enjoy food at your own expense. Drinks are always on the client’s own account.

(b) Breakfast Standards: Where breakfast is included, it is served at our Third-Party accommodation providers and typically consists of a "Continental Backpacker" spread (cereals, toast, fruit, tea, coffee, and juice).

(c) Lunch & Dinner Logistics:
• Lunch: Usually taken "on the road" (take-away) at/from local eateries to maximize sightseeing time. Options may be limited. Budget approximately R80 to R150 per lunch.
• Dinner: Generally scheduled during your evening free time. You may dine out at leisure or, where available, book a meal through the lodge. Budget approximately R150 to R300 per dinner.

(d) Dietary Requirements & Allergies:
• Standard Options: Vegetarian options are available upon request. Please notify us of any life-threatening food allergies at the time of booking.
• Specialized Diets: While we strive to accommodate everyone, our Third-Party Suppliers in rural areas may not be able to cater to specialized diets (e.g., Vegan, Halal, Gluten-free, or Lactose-intolerant).
• Client Responsibility: Guests with strict dietary requirements are advised to bring or purchase their own meal replacements. Your guide will assist in finding alternatives where operationally feasible.

23. Luggage & Personal Belongings

(a) Luggage Allowance & Handling:
• Standard Allowance: Each passenger is permitted one main suitcase/backpack and one small "carry-on" bag (e.g., laptop bag or small daypack).
• Self-Service: There are no porters available on our tours. All participants must be able to comfortably manage the size and weight of their own luggage.
• Identification: All items must be clearly labeled with the owner’s name and contact details.

(b) Transit & Fragile Items: Luggage is typically stored in a trailer or the rear of the vehicle. During transit, bags are stacked together and may be subjected to bumpy road conditions.
• Packing: Ensure your bags are packed securely to withstand movement.
• Fragile Goods: Do not pack fragile or delicate items in your main luggage. These must be kept on your person or in your carry-on bag. Cape Xtreme and our Third-Party Providers accept no liability for damage to fragile or any items stored in transit areas.

(c) Security & Theft Disclaimer:
• Valuables: You must keep all valuables—including passports, medication, cash, jewelry, and electronics—on your person at all times.
• Theft Disclaimer: While we make every effort to secure vehicles and trailers, Cape Xtreme is not liable for theft, break-ins, or loss of personal property.
• Insurance Notice: Cape Xtreme does not provide insurance for guests’ personal effects. We strongly recommend that you ensure your travel insurance policy covers theft and damage to your belongings while in South Africa.

24. Scheduled Tour Departures & Minimum Numbers

(a) Our Commitment to Depart: Cape Xtreme recognizes that travel plans are often made well in advance. We aim to guarantee departures for all scheduled group tours; however, all departures remain subject to safety requirements and minimum participant numbers.

(b) Procedures for Low Enrollment: In the rare event that minimum numbers are not met for your departure date, or if you are the sole participant booked, Cape Xtreme will provide the following options:
• Rescheduling: Moving your booking to the next available departure of the same tour.
• Substitution: Shifting your booking to a similar tour or a combination of activities departing within your original travel window.
• Resolution: If no suitable alternative can be found, you will be offered a Travel Credit Voucher or a full refund (less 5% transaction fee in the case of online or POS card transactions made for payment - this represents a direct bank processing cost and is not a revenue-generating charge).

(c) Weather & Safety Force Majeure: Regardless of booking numbers, Cape Xtreme and our Third-Party Providers reserve the right to cancel or suspend any departure due to unsafe weather conditions or other factors beyond our control. In such cases, the terms outlined in Section 10 and/or 1 will apply.

25. Age Requirements & Supervision

(a) Group Tour Minimums: To ensure the safety and enjoyment of all guests, the following age restrictions apply to our scheduled group tours:
• Day Tours: Minimum age of 8 years.
• Multi-Day Tours & Packages: Minimum age of 10 years.
• Infants: We regret that we cannot accommodate infants on any scheduled group departures.

(b) Supervision & Adult Pricing
• Minor Supervision: All participants under the age of 18 must be accompanied by a parent, legal guardian, or a suitably qualified adult companion.
• Adult Rates: Children aged 12 years and older (in some cases/for some tours younger than 12) are classified as adults for pricing and booking purposes.

(c) Activity-Specific Restrictions: Regardless of our tour minimums, certain Third-Party Providers (e.g., Skydiving, Shark Diving, or Bungee) may have higher or lower age requirements. It is the client’s responsibility to verify these specific restrictions before booking.

(d) Private Family Tours: Families with children below the minimum age requirements are invited to book a Private "Family-Friendly" Tour. These custom itineraries are tailored to younger travelers and are subject to Private/Custom tour pricing and terms.

(e) Upper Age Limits: While there is no formal upper age limit, our tours are designed for "young-at-heart" travelers. Participants should be aware that itineraries often involve long travel days and moderate physical activity.

26. Smoking & Vaping Policy

(a) Prohibited Areas: For the comfort and safety of all participants, smoking (including e-cigarettes and vaping) is strictly prohibited in the following areas:
• All Tour Vehicles: No smoking is permitted inside vehicles or luggage trailers at any time.
• Indoor Facilities: Most accommodation providers, restaurants, and public buildings maintain a strict non-smoking policy indoors.
• National Parks & Reserves: Smoking is prohibited within the borders of all National Parks and Game Reserves, except at specifically designated smoking stations, due to fire hazards and environmental regulations.

(b) Designated Smoking Areas:Smoking is only permitted in designated outdoor areas as indicated by our Third-Party Providers or tour guides. We ask that you remain mindful of your fellow travelers and the environment when smoking in these areas.

(c) Legal Compliance: South African law carries strict penalties and fines for smoking in prohibited public spaces. Cape Xtreme accepts no liability for fines, legal action, or expulsion from venues resulting from a guest’s failure to adhere to local smoking regulations.

27. Alcohol Consumption & Conduct

(a) Legal Drinking Age: In accordance with South African law, the legal age for the consumption or purchase of alcohol is 18 years. Participants under 18 are strictly prohibited from consuming or tasting alcohol. Where minors are present, the accompanying parent or legal guardian is solely responsible for ensuring compliance with this law.

(b) Vehicle Safety & Licensing: To comply with transport permit regulations, no alcohol may be consumed inside any Cape Xtreme or Third-Party Provider’s vehicle. Furthermore, no open containers of alcohol are permitted in the passenger/seating area at any time. Failure to comply is a legal violation and may be treated as antisocial behavior.

(c) Third-Party Establishment Rules: Accommodation providers and restaurants visited on tour operate under their own specific liquor licenses. Guests must adhere to the house rules of these Third-Party Suppliers regarding "corkage" fees or the consumption of outside alcohol on their premises.

(d) Right of Refusal: Cape Xtreme and our Third-Party Providers reserve the right to refuse service or participation in any activity (including transport) if a client is suspected of, or proven to be, under the influence of alcohol or other substances. No refunds will be issued if a client is excluded from an activity due to intoxication.

28. Drugs/Illegal Substances & Marijuana Policy

(a) Strict Prohibition: The possession, use, or distribution of any illegal drugs or controlled substances is strictly prohibited throughout the duration of your activity, tour, or package.

(b) Marijuana/Cannabis Notice: While South African laws regarding the private use of cannabis have evolved, marijuana in any form is strictly forbidden on all Cape Xtreme tours. This prohibition applies to all vehicles, third-party accommodations, and public spaces, as well as during scheduled free or leisure time.

(c) Law Enforcement & Inspections: Participants should be aware that tour vehicles and luggage trailers are subject to periodic searches by South African Police Services (SAPS) and other law enforcement authorities.

(d) Consequences of Non-Compliance: Cape Xtreme reserves the right to immediately terminate the travel arrangements of any guest found in possession of illegal substances, without a refund. Any legal costs, fines, or logistical issues arising from the discovery of illegal substances will be the sole responsibility of the guest.

29. Guest Conduct & Behavior

(a) Standard of Conduct: All participants are expected to behave in a respectful and considerate manner toward fellow guests, Cape Xtreme staff, guides, and Third-Party Providers. Guests must comply with all tour-specific rules, safety regulations, and the laws of South Africa at all times.

(b) Right of Removal: Cape Xtreme, and its guides and Third-Party Providers, reserves the right to immediately terminate the travel arrangements of any guest whose conduct is deemed unacceptable. This includes, but is not limited to:
• Aggression & Abuse: Any form of verbal or physical abuse, harassment, or aggressive behavior.
• Safety Violations: The deliberate disregard of safety instructions given by guides, activity leaders, or accommodation staff.
• Illegal Activity: Any form of criminal activity, including the possession or use of illegal substances.
• Antisocial Behavior: Conduct that significantly disrupts the enjoyment or safety of other participants.

(c) Consequences of Dismissal: If a guest is removed from an activity or tour due to poor conduct:
• No Refunds: No refund will be issued for any used and/or unused portion of the tour or package.
• Client Expense: All costs related to alternative transport, accommodation, and travel home will be the sole responsibility of the guest.
• Indemnity: Cape Xtreme will not be liable for any losses or damages resulting from the guest's dismissal.

30. Health, Contagious Diseases & Pandemics

(a) Pre-Departure Illness: Any guest who tests positive for a highly contagious disease (including but not limited to COVID-19 or any other declared pandemic/epidemic) prior to departure will be unable to join the tour. In this event, our standard cancellation policy applies. We strongly recommend comprehensive travel insurance to cover such occurrences.

(b) Illness During the Tour: Should a participant test positive for, or display symptoms of, a highly contagious disease during a tour:
• Immediate Suspension: For the safety of the group and the public, Cape Xtreme reserves the right to suspend or cancel the remainder of the tour immediately.
• Repatriation: The guide will facilitate the return of all participants to their original pickup or drop-off location.
• Mandatory Isolation: All participants, having been exposed, will be required to follow local health protocols regarding self-isolation.

(c) Liability & Expenses:
• Medical & Transport: All costs related to medical consultations, hospitalizations, or specialized transport are the sole responsibility of the guest.
• Forfeited Services: No refunds or credits will be issued for missed activities, transport, or accommodation resulting from a health-related tour suspension.
• Insurance Notice: Cape Xtreme and our Third-Party Providers are not liable for any losses (financial or otherwise) caused by contagious disease outbreaks. Insurance is the guest's primary protection against these risks.

31. Grievances, Feedback, and Complaints

(a) Our Commitment: Cape Xtreme is committed to providing a high standard of service. We value all guest feedback and take grievances seriously as part of our commitment to continuous improvement.

(b) Reporting Procedure: Should you have a complaint regarding any aspect of your experience (including services provided by Third-Party Suppliers), you must notify us in writing via email.

(c) The 7-Day Deadline: To allow for a thorough investigation, all grievances must be submitted within 7 days of the incident or the conclusion of your tour. Cape Xtreme reserves the right to decline the review or consideration of any complaints received after this 7-day period.

(d) Resolving Issues On-Tour: We strongly encourage guests to bring any immediate concerns to the attention of their guide or activity leader during the tour. This allows us the opportunity to resolve the issue "on the spot" before your experience is further affected.

Please follow us on Facebook and Instagram to share your memories and experience.

Your feedback is very important to us and always appreciated.

The terms and conditions may be subject to further changes and will be updated online on a regular basis.
©2026 Cape Xtreme